Privacy Policy

Last updated: 27 August 2026

This policy explains what personal information Krishna Confectionery collects through this website, why we collect it, how long we keep it and what you can ask us to do with it. We have written it in plain language rather than legal shorthand, because it is meant to be read.

1. Who we are

Krishna Confectionery manufactures candies, toffees, lollipops and santra goli from G-1/55 Agro Food Park, RIICO Industrial Area, Boranada, Jodhpur - 342001, Rajasthan, India. For anything in this policy we are the party responsible for your information — the “data fiduciary” under India’s Digital Personal Data Protection Act, 2023.

• Email info@krishnaconfectionery.com
• Phone +91 96804 03488
• Address G-1/55 Agro Food Park, RIICO Industrial Area, Boranada, Jodhpur - 342001, Rajasthan, India

2. What we collect

This is a catalogue website. You can browse the entire product range without giving us anything at all. We only receive personal information when you choose to send it.

Information you give us

When you submit the enquiry form on our contact page, we receive:

• your name;
• your email address;
• your phone number;
• the product or range you are enquiring about;
• the message you write.

That is the whole of it. We do not ask for, and the form cannot accept, financial information, identity document numbers or any payment details.

Information collected automatically

• Server logs. Our web host records ordinary request information — IP address, browser type, the page requested and the time. This is standard for any website and is used to keep the site running and secure.
• A session cookie. One cookie is set so the security code on the enquiry form can be checked against the one you were shown. It holds no personal information and expires when you close your browser.

If you contact us another way

Clicking a WhatsApp button on this site opens a chat with us on WhatsApp, and calling or emailing us reaches us directly. In each case we receive whatever you send in that conversation, handled under this policy.

3. Why we collect it

We use what you send us only to:

• reply to your enquiry;
• prepare pricing, carton configuration and dispatch timelines for you;
• discuss distribution, private label or export arrangements you have asked about;
• keep a record of our correspondence with you.

We rely on your consent, which you give by ticking the agreement box before submitting the form. You can withdraw it at any time — see your rights below.

We do not send marketing email. We reply to your enquiry and continue that conversation. We will not add you to a mailing list you did not ask for.

4. Cookies

We set exactly one cookie of our own: the session cookie described above, which exists so the enquiry form’s security code works. We do not use advertising cookies, we do not run analytics or pixel tracking of our own, and we do not build a profile of your browsing.

Third party content embedded on our home page may set its own cookies — see the next section.

5. Third party services

A few parts of this site load content from other companies. When they do, your browser contacts those companies directly and they receive your IP address and may set their own cookies, under their own privacy policies rather than ours.

• Elfsight and Instagram. Our home page shows a feed of our Instagram posts, delivered by Elfsight. Loading it contacts Elfsight and Instagram (Meta) servers.
• WhatsApp (Meta). WhatsApp buttons are ordinary links. Nothing is sent until you click one and choose to send a message.
• Google Maps. Our address links out to Google Maps. We do not embed a map, so nothing loads from Google unless you follow the link.
• Our email and hosting providers, who carry and store the enquiries you send us.

6. Who we share it with

We do not sell your personal information, and we never have. We do not rent, trade or share it for anyone else’s marketing.

Your details are seen only by:

• the people within Krishna Confectionery who handle enquiries and orders;
• our email and hosting providers, purely to deliver and store the message;
• anyone we are legally required to disclose to, such as a court or a government authority acting under law.

Where an enquiry leads to an actual shipment, we share only what a courier or freight forwarder needs to deliver it.

7. How long we keep it

• Enquiries that do not lead to business are kept for up to 24 months, in case you come back to us, and are then deleted.
• Records relating to actual orders are kept for as long as Indian tax and company law requires us to keep them.
• Server logs are kept for a short period for security and troubleshooting.

You can ask us to delete your details sooner. See below.

8. How we protect it

Enquiries reach us by email and are stored in business mailboxes with access limited to the people who need it. The form is protected against automated submissions. We take reasonable technical and organisational measures to keep your information safe.

We should be honest that no method of transmission over the internet is completely secure. Please do not send us bank details, card numbers, passwords or identity document numbers through this website — we will never ask for them.

9. Your rights

Under the Digital Personal Data Protection Act, 2023, you may ask us to:

• tell you what information about you we hold, and what we have done with it;
• correct anything that is wrong or incomplete;
• delete what we hold, where we are not required by law to keep it;
• stop using it, by withdrawing the consent you gave.

Email info@krishnaconfectionery.com and we will respond within a reasonable period, ordinarily within 30 days. There is no charge. You also have the right to complain to the Data Protection Board of India if you believe we have handled your information wrongly.

10. Children

We make confectionery, but this website is aimed at retailers, distributors, wholesalers and export buyers — not at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us their details, write to us and we will delete them.

11. Changes to this policy

If we change how we handle personal information, we will update this page and change the date at the top. Material changes will be made clear rather than slipped in quietly.

12. Contact us

Questions about this policy, or a request about your information, can go to:

• Email info@krishnaconfectionery.com
• Phone +91 96804 03488
• Post Krishna Confectionery, G-1/55 Agro Food Park, RIICO Industrial Area, Boranada, Jodhpur - 342001, Rajasthan, India

See also our Terms & Conditions.